Decisive Data Technology Group
Managed VoIP & Communications Infrastructure
Managed VoIP & Communications Infrastructure
Decisive Data Technology Group (DDTG) is a Dallas-based VoIP and managed services company built to simplify business communications. We design, deploy, and manage reliable voice and data solutions that help organizations operate more efficiently, scale with confidence, and stay connected without unnecessary complexity.
Our focus is practical technology that works—secure, cost-effective, and supported by people who actually answer the phone.
Decisive Data Technology Group (DDTG) delivers enterprise-grade VoIP and managed communications services designed for reliability, security, and scale. We manage your voice infrastructure so your internal teams can stay focused on business operations—not troubleshooting systems.
Eric Boston
Managing Principal
Decisive Data Technology Group is led by Eric Boston, a technology professional with deep experience in business communications, systems management, and customer support. Eric founded DDTG after recognizing a gap in the industry: too many providers offered generic solutions, unclear guidance, and disengaged service.
What makes DDTG different is how it began. Encouraged directly by satisfied clients—some as far away as New York and Georgia—Eric stepped out on his own after repeatedly hearing the same message: “Do your own thing. We’ll support you.” That level of customer trust is rare, and it remains foundational to how DDTG operates.
Known for his candid, straightforward approach, Eric has helped numerous clients navigate complex VoIP challenges, including critical porting situations that placed operations at risk. Clients value his transparency, calm problem-solving, and commitment to delivering service that goes beyond expectations.
His leadership sets the tone for DDTG
DDTG is built on three non-negotiables: reliability, transparency and customer service. Technology should never feel confusing or hidden behind fine print. At DDTG, reliability, transparency and customer service are not marketing terms—they’re operating standards.
Founded in April 2021, DDTG was thoughtfully developed before its active launch. Founder Eric Boston continued supporting clients in the field while customers consistently encouraged him to build a firm of his own—one grounded in transparency, experience, and direct accountability.
DDTG is proudly headquartered in Dallas, Texas, serving clients locally and nationwide. Our Texas roots reflect how we do business: straightforward, dependable, and relationship-driven.
Whether supporting a small local operation or a multi-location organization, we bring the same level of care and responsiveness to every client.
DDTG supports organizations across the U.S. with centralized management and localized responsiveness.
DDTG offers tiered service levels to align support responsiveness with operational needs. All tiers emphasize availability discipline, clear ownership, and structured escalation.
➺ Reliable Coverage for Day-to-Day Operations
➺ Designed for organizations with stable environments and predictable usage.
➺ Service Availability
Systems are managed using best-practice configurations to support consistent availability during standard operating conditions.
➺ Incident Classification
Incidents are classified by severity (Critical, High, Normal, Low) based on business impact.
➺ Response Time Targets
➺ Critical incidents: Same business day response
➺ Non-critical incidents: Next business day response
➺ Issue Resolution & Escalation
Issues are worked through resolution with escalation to senior technical resources as needed.
➺ Accelerated Response for Business-Critical Communications
➺ Designed for organizations where voice services directly impact operations or customer experience.
➺ Service Availability
Enhanced monitoring and proactive oversight to support higher operational continuity.
➺ Incident Classification
Business-impacting incidents are prioritized with elevated handling and communication cadence.
➺ Response Time Targets
➺ Critical incidents: Targeted rapid response during business hours
➺ High-priority incidents: Same business day response
➺ Issue Resolution & Escalation
Defined escalation paths with faster access to senior engineering and vendor coordination.
➺ Mission-Critical Coverage with Proactive Oversight
➺ Designed for environments requiring maximum responsiveness, structured escalation, and continuous visibility.
➺ Service Availability
Proactively managed environments with enhanced monitoring and availability planning.
➺ Incident Classification
Immediate prioritization of critical incidents impacting availability, safety, or compliance-sensitive operations.
➺ Response Time Targets
➺ Critical incidents: Priority response with continuous engagement
➺ All incidents: Accelerated acknowledgment and status updates
➺ Issue Resolution & Escalation
Direct escalation paths, proactive vendor engagement, and sustained ownership until resolution or agreed workaround.
DDTG works with established service providers and equipment manufacturers to deliver reliable, business-grade solutions.
8035 East R.L. Thornton Frwy., Dallas, TX 75228
Copyright © 2026 DD Tech
Eric Boston
Managing Principal
Decisive Data Technology Group is led by Eric Boston, a technology professional with deep experience in business communications, systems management, and customer support. Eric founded DDTG after recognizing a gap in the industry: too many providers offered generic solutions, unclear guidance, and disengaged service.
What makes DDTG different is how it began. Encouraged directly by satisfied clients—some as far away as New York and Georgia—Eric stepped out on his own after repeatedly hearing the same message: “Do your own thing. We’ll support you.” That level of customer trust is rare, and it remains foundational to how DDTG operates.
Known for his candid, straightforward approach, Eric has helped numerous clients navigate complex VoIP challenges, including critical porting situations that placed operations at risk. Clients value his transparency, calm problem-solving, and commitment to delivering service that goes beyond expectations.
His leadership sets the tone for DDTG
Tracie Reed
Corporate Operations/Sr. Partner
Tracie Reed is an executive strategist and operations leader at Decisive Data Technology Group (DDTG), where she oversees operational execution, organizational scale, and long-term service delivery strategy. Her role focuses on aligning people, systems, and processes to ensure DDTG delivers reliable, transparent, and customer-centered managed VoIP services.
With more than two decades of experience spanning operations, technology, research and development, and complex project management, Tracie brings a disciplined, systems-level approach to business operations. She is known for transforming complexity into clear, executable frameworks that support uptime, accountability, and consistent client outcomes.
At DDTG, Tracie applies her background in infrastructure-driven environments to strengthen internal operations, vendor coordination, compliance-aware workflows, and service scalability. Her leadership helps ensure that growth never compromises service quality, responsiveness, or trust.
In addition to her role at DDTG, Tracie has held senior executive positions across transportation, logistics, and innovation-driven organizations, where she led cross-functional teams, managed substantial budgets, and guided long-horizon initiatives requiring regulatory awareness and operational precision. This experience informs of her pragmatic, risk-aware approach to managing business-critical communications systems.
Tracie holds degrees in Biology and Business and a Master of Science in Technology Management. Based in Texas, she supports DDTG’s mission to deliver dependable communications infrastructure backed by disciplined operations and long-term client relationships.
Michael McNew
Field Operations / Partner
Michael “Mike” McNew leads field operations at Decisive Data Technology Group, overseeing on-site deployments, system installations, and technical execution across client environments. He is responsible for ensuring that VoIP systems are implemented accurately, perform as designed, and meet DDTG’s standards for reliability, security, and customer experience.
With more than a decade of hands-on experience in VoIP, network engineering, OSP design, and field service, Mike brings exceptional attention to detail and operational discipline to every project. His background allows him to anticipate issues before they arise and ensure smooth coordination between engineering, operations, and client teams.
Mike previously served as a Senior Engineer at TEKsystems and held field and technical roles with Spectrum VoIP, Edge Communications, and Sprint—experience that gives him a deep, practical understanding of real-world deployments and customer-facing environments.
Mike and DDTG founder Eric Boston first worked together at Spectrum VoIP, forming a professional partnership built on trust, transparency, and shared commitment to quality service. Known for his professionalism, work ethic, and customer-first mindset, Mike is a trusted leader ensuring that DDTG’s solutions work flawlessly in the field.
